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FINEFACE Shipping Policy

Please read the shipping policy carefully before placing an order. Once your order is completed, you agree to our shipping policy.

📦 Partnered Logistics:

　　Home Delivery: Postal Home Delivery (Taiwan Main Island Only)

　　Convenience Store Pickup: 7-11, FamilyMart

　　International: SF Express

📦 Shipping Fee Rules:

　　Taiwan:
　　　　◎ Home Delivery: NT$85
　　　　◎ Convenience Store Pickup: NT$65

　　International: (SF Express – Cash on Delivery)

　　　　◎ Hong Kong

　　　　◎ Macau
　　　　◎ Japan

　　　　◎ Korea
　　　　◎ Malaysia
　　　　◎ Singapore
　　　　◎ Canada

　　　　◎ United States

📦 Shipping Methods / Delivery Time

● Chunghwa Post Home Delivery:

Orders placed before 12:00 PM will be shipped the same day, arriving within 1-2 business days (excluding holidays).
Orders placed before 5:00 PM on Friday will be shipped on Friday and arrive on Saturday or the following Monday (No shipping on weekends).
Orders placed on weekends, public holidays, or national holidays will be processed on the next business day.

 
● Convenience Store Pickup / Cash on Delivery (7-11 / FamilyMart):
Orders placed before 2:00 PM will be shipped the same day.
Orders placed after 2:00 PM will be shipped the next day.
No shipping on Sundays. Packages arrive at the designated convenience store within 2-3 days, and you will receive an SMS notification.
Please pick up your order within 7 days after arrival. Repeated failure to collect orders will result in purchase restrictions and blacklisting.
For urgent shipping requests, please contact us via 👉🏻 Official LINE Customer Service / LINE ID: @fineface
If we are unable to process your order, we will notify you within two business days.

 
● Taichung Store Pickup:
Customers can pick up orders from Taichung dealer location at No. 852-1, Section 2, Liming Road, Xitun District, Taichung City.
Please inform the staff that you are picking up as a dealer.
Since staff may not always be available at the store, please contact FINEFACE customer service in advance to confirm your pickup time.

 
● SF Express International Shipping (Cash on Delivery):
No shipping on Saturdays and Sundays. (Orders can be placed in advance and will be shipped Monday to Friday).
Before placing an order, please confirm the shipping address with our staff! They will check if the address is serviceable to prevent any issues.
Contact Methods for Shipping Inquiries:

Message us via the official website chat center
LINE private message
Facebook page private message
 
📌 Additional Notes:

Home Delivery / SF Express: Actual delivery time depends on the courier's route schedule.
Convenience Store Pickup: Takes approximately 2-3 days. Please check your SMS notifications and pick up your order within 7 days.
Delays may occur during peak seasons or due to uncontrollable factors (e.g., typhoons, Double 11 sales, year-end holidays, Mid-Autumn Festival, Lunar New Year, etc.).

服務類型 詳細說明
中華郵政宅配 1. 當天中午12點前下單，約1-2個工作天（例假日順延）
2. 週五17:00前下單，週五出貨，週六/隔週一抵達（六日休息不收件、不派件）
3. 週末/例假日/國定假日之訂單順延至上班日發貨
超商取貨 (7-11/全家) 週一至週六17:00前下單，當日出貨，出貨日後2-3天送達指定超商，便利商店會發送簡訊通知。取貨須在7天內完成，未取貨會取消購買資格。
台中門市自取 於台中市西屯區黎明路二段852-1號自取，需先與客服聯絡確認時間，避免撲空。
順豐專用國際快遞 (運費貨到付款) 順豐快遞：六、日不收件，下單後會於週一至週五出貨，需先與工作人員確認寄件地址。
順豐快遞 (香港) 快遞約 3-7個工作天
順豐快遞 (馬來西亞) 快遞約 14-20個工作天
順豐快遞 (新加坡) 快遞約 3-7個工作天
順豐快遞 (加拿大) 快遞約 14-20個工作天
順豐快遞 (日本) 快遞約 3-7個工作天

📦 Order Tracking

You can track your order status anytime by visiting the "Orders" page on www.finefacebeauty.com.tw.

Upon receiving your package, please check the outer packaging and ensure the contents are correct. If you notice any issues or have any questions, feel free to contact us via the message center.

 

📽️ Order Tracking Guide: https://youtu.be/qIftZT1IzZY

 

🔔 Notifications & Updates:
Member Account ▸ "Personal Info" ▸ Enable Notifications ▸ LINE / Facebook

If you logged in via LINE/FB Messenger at checkout, the system will send automatic updates on your order status.
If you did not log in via LINE/FB Messenger at checkout, you will need to log in to your member account on our website to check your order status.

Important Reminders

  • Please ensure that the recipient’s name, phone number, and shipping address are correct.
  • For convenience store pickup, please use the name that matches your official identification document.
  • Once the order arrives at the convenience store, please pick it up within 7 days to avoid return processing.
  • If an order is not picked up from the convenience store or is undeliverable via home delivery, it will be canceled and processed as a return.
  • Delivery notification via SMS is not the only notification method. If you do not receive a pickup notification, possible reasons include incorrect phone number entry, poor signal reception, full SMS storage, or phone settings blocking promotional messages. Please log in to our website to check your tracking number or contact customer service for assistance.
  • If a customer fails to pick up a convenience store cash-on-delivery order twice, they will be added to the blacklist and will no longer be able to use our services.

FAQ – Frequently Asked Questions

How can I leave a message in the website message center?

How do I check the status of a postal package?

How do I track a convenience store or SF Express package?