Return Policy

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7-Day Hesitation Period Service
This store offers a 7-day hesitation period for consumers.

The 7-day period starts from the day after the receipt of the package. For convenience store pickups, the first day is counted from the day after the pickup. For home delivery, it is counted from the day after the package is signed for, regardless of whether the buyer or another person (e.g., a family member or administrator) signs for it. Please ensure you are aware of this.

Please note that the 7-day hesitation period is not a trial period. The product must be kept in new condition, including the product, accessories, gifts, original packaging, original carton, and all accompanying documents or materials. If any items are missing, returns will not be accepted. Ensure the completeness of the product for smooth return processing; otherwise, your return rights may be affected or you may be required to bear the cost of any damage to the product.

For Return and Exchange Inquiries, Contact LINE Customer Service >

| Products Not Applicable for the 7-Day Hesitation Period

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For hygiene reasons, products that are skin-contact items (such as those used for personal use, eyebrow razors, etc.) and products with sealed packaging, once opened or used, cannot be resold as they may affect hygiene.

For personal hygiene considerations, items like:

Pigments (color creams and liquids)
Needles
Cotton pads
Machines used in procedures

and other hygiene-sensitive products, once opened or used, are not eligible for the 7-day hesitation period.

According to Article 19 of the Consumer Protection Law, physical stores do not provide a 7-day hesitation period for returns, and once a product is sold, returns will not be accepted.

| Defective or Incorrectly Shipped Items

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At FineFace, we carefully verify each order and inspect product conditions before shipping. However, if an incorrect item is sent or a product has a major defect due to an oversight, we sincerely apologize for the inconvenience and appreciate the opportunity to improve. 🙇🏻‍♀️

If you receive a defective, damaged, or incomplete product, please contact us within 7 days of receiving the package. Send photos of the received product along with your order number via our official LINE customer service, and we will promptly assist you with the return or exchange process.

We will cover the shipping costs associated with defective or incorrect items.

■ Each order is eligible for only one return or exchange service.

Exchange Process | Detailed Guidelines

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1. Submit a return request within the 7-day appreciation period. Returns or exchanges will not be accepted after this period.

2. Each order is eligible for only one exchange. Once an exchange has been processed, further returns or exchanges will not be accepted.

6. Our customer service team will provide you with a 7-11 ibon machine return code for sending back the exchange item. [ 7-11 ibon machine return instructions ]

4. If an item is missing from your order, we will cover the shipping cost, and the replacement process will take 2-3 business days.

5. Exchange shipping fees:We will cover the shipping cost for sending the new item to you.You will need to cover the shipping cost for returning the original item.After receiving and verifying the returned item, we will ship the replacement within 3-5 business days. If the requested exchange item is out of stock, the process may take 3-14 business days.
6. If the returned item does not meet the exchange policy requirements, we will not be able to process your exchange. The item will be sent back to you, and the return shipping cost will be your responsibility.

7. Exchange items must be brand new with original packaging and all included accessories or gifts. Opened or used items due to personal reasons are not eligible for exchange.

8. For hygiene reasons, the following items cannot be returned or exchanged once opened or used:

◎Pigment creams ◎Pigment liquids ◎Needles ◎Cotton pads Permanent makeup machines and related tools
9. Personal-use skin-contact items cannot be exchanged or returned once sold, due to hygiene considerations.

Return Process | Detailed Guidelines

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To initiate a return, please go to "Member Area" → "Order Inquiry" on our website and select "Return" for the relevant order.

Return Policy

Submit a return request within the 7-day appreciation period. Returns beyond this period will not be accepted.
Each order is eligible for only one return service.
Our customer service team will provide a 7-11 ibon return code. Please follow the instructions to return the item. The return shipping fee will be reimbursed upon refund. [ 7-11 ibon return instructions ]
Once the returned package is received and verified by our warehouse team (within 3-7 business days), we will process the refund to your designated account.
If the returned product does not meet the appreciation period criteria, we will not process the return. The item will be sent back to you, and you will be responsible for the return shipping cost.
The returned product must be brand new and in its original packaging, including invoices and any included gifts. If the product has been opened, is incomplete, or has been used, it will not be accepted for return.
Gifts must be returned along with the product. If not returned, the gift’s value will be deducted from the refund amount. If a replacement gift is needed, the customer must cover the shipping cost.
Hygiene-sensitive products such as:
◎Pigment creams ◎Pigment liquids ◎Needles ◎Cotton pads ◎Permanent makeup machines and related toolscannot be returned once opened or used.
Personal-use skin-contact items cannot be exchanged or returned once sold, due to hygiene considerations.
If the returned package does not match the return request details, we will process the return based on the actual received items without further notification.
Discount coupons/vouchers are single-use only and are non-refundable, even if the order is canceled or returned.
For promotional items (e.g., "Buy 2, Get 20% Off"), if only one item is returned, the remaining item will be charged at its original price, and the refund amount will be adjusted accordingly.
After applying for a return, please request and keep the shipping receipt from the courier for tracking purposes.
If non-defective returns are requested excessively, FineFace Beauty reserves the right to terminate your account and shopping privileges.

Refund Policy

7-11 Convenience Store Payment: Refunds will be issued to your designated bank account.
Credit Card Payment: The refund will be processed via an online reversal. (Refund will reflect in the next billing cycle. Please contact customer service for issues.)
Refunds only cover the product amount and do not include original shipping or handling fees. The return shipping fee of $65 NTD will be reimbursed.
If the order no longer qualifies for free shipping after the return, the customer must pay for the original shipping fee:
7-11 Convenience Store: $65 NTD / Home Delivery: $85 NTD.The return shipping fee of $65 NTD will be covered by FineFace Beauty.If the order included a gift, but after returning items the total amount falls below the gift threshold, the gift must be returned in new condition. Otherwise, the refund amount will be adjusted by deducting the gift’s original price.

* If a member fails to pick up a 7-11 payment-on-delivery order twice or frequently requests non-defective returns, we reserve the right to terminate or suspend your account and services.*

Purchase Agreement & Important Notice

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By completing your purchase, you agree to comply with the policies and regulations set by FineFace Beauty regarding ordering and returns.

Reminder: If you intentionally or maliciously violate our purchasing and return policies, FineFace Beauty reserves the right to:

Suspend your account
Deny access to our services
Blacklist you from future transactions

Please ensure you fully understand and follow the policies to maintain a smooth shopping experience. Thank you for your cooperation!